Telephone Hotline Support & Updates

At CFP, we consider we have the best support team in the business. Thirteen dedicated support experts provide one to one telephone, fax, e-mail or remote support assistance Monday to Friday from 9.00 am to 5.30 pm. Our team has a wealth of experience built up over many years of providing first class customer service. All our support staff regularly receive both internal and external training to ensure that they are fully equipped to answer all your support queries quickly and efficiently. In addition to this, we monitor and record our calls to ensure that we maintain the highest possible standards of service to our users and regularly carry out surveys to encourage feedback from our customers.

Customers under support are also entitled to free software updates which contain new and improved features designed to ensure that our software always remains up to date and relevant to customers needs.

If you do not have a support contract but would like to find out more, then please contact us.

Monthly E-Newsletter

As a valued user of CFP software, your subscription for Support also entitles you to a free monthly E-Newsletter in which you will receive useful tips and information each month, to help you get even more out of your investment in the software. Each month you will receive information on latest updates, software development, lesser-known features in the software and a host of other useful articles to ensure that your system operates to its full capability at all times.

Manuals & CFP KnowledgeBase

All of our software packages come supplied with full electronic manuals and online help function.

There is also an on-line CFP KnowledgeBase accessible via the secure area of our website. This provides customers with the ability to search for Frequently Asked Questions, download help sheets and to assist with learning new areas of the program.

If you are interested in finding out more about taking out a new support contract please contact us.