Customer Support

At CFP Software, we have the largest (and we consider the best) support team in the business. We pride ourselves on our levels of support and receive large numbers of enquires each month from customers recommending us to others they know within the industry.

Our dedicated support team provides one to one telephone, fax, e-mail or remote support assistance Monday to Friday from 9:00am to 5:30pm. Our team has a wealth of experience built up over many years of providing first class customer service.

Our support team is made up of highly trained professionals who regularly receive both internal and external training to ensure that they are fully equipped to answer all your support queries quickly and efficiently. In addition to this, we monitor and record our calls to ensure that we maintain the highest possible standards of service to our users and regularly carry out surveys to encourage feedback from our customers.

Our Support service entitles customers to receive any available software updates. These can include new/improved features and relevant updates to ensure our software always meets current legislative requirements.

Even after the best training initially, your staff will always forget things, or they may leave and take some of their valuable experience with them. We know that most of our users do not utilise all of the facilities available to them in CFPwinMan. This means users are not getting full value out of their investment in the software. To help out, we offer free ‘health checks’ to existing customers, arranged at a mutually convenient time, when we can give advice about features within the software that are being used well, as well as areas that might be currently under-utilised. The aim is to make your business more efficient by making the best use of our software. This could save you time and money!

If you’d like to organise one a free health check, please contact our Support Team on 01209 313121 or email healthcheck@cfp-software.co.uk