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Customer Support

Largest Support team in the industry.

At CFP Software, we have the largest (and we consider the best) support team in the business. We pride ourselves on our levels of support and receive large numbers of enquires each month from customers recommending us to others they know within the industry.

Open from 9:00am until 5:30pm Monday to Friday.

Our dedicated support team provides one to one telephone, fax, e-mail or remote support assistance Monday to Friday from 9:00am to 5:30pm. Our team has a wealth of experience built up over many years of providing first class customer service.

Fully trained professionals, monitored to ensure the highest standards.

Our support team is made up of highly trained professionals who regularly receive both internal and external training to ensure that they are fully equipped to answer all your support queries quickly and efficiently. In addition to this, we monitor and record our calls to ensure that we maintain the highest possible standards of service to our users and regularly carry out surveys to encourage feedback from our customers.

Our Support service also includes Software Updates.

Our Support service entitles customers to receive any available software updates. These can include new/improved features and relevant updates to ensure our software always meets current legislative requirements.


If you are currently a customer of CFP and do not have a current support contract with us, or if you’d like any further information, please contact us.

You can call our Support Line on 08456 313121 or email directly to support@cfp-software.co.uk

Please note: Calls are recorded for training and monitoring purposes. Our support team is made up of highly trained professionals who regularly receive training to ensure that they are fully equipped to answer all your support queries quickly and efficiently. In addition to this, we monitor and record our calls to ensure that we maintain the highest possible standards of service to our clients and regularly carry out surveys to encourage feedback from our customers.

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"I had been using CFP for about ten  years  with a previous employer so it was the natural choice of software for me when I started my own agency. I recently had a computer failure which meant I had to reload Winman andall the associated data.  The help I needed was clear, precise and readilyaccessible. 

The software is my ‘unpaid assistant’ and I would be lost without it"

Yvette Creighton, Rosette Residential Lettings

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"It is about five years since we installed CFPWinman. Managing some 500 plus properties we would be utterly lost without the comprehensive property management system that CFP gives us.

With the continuous development of the product coupled with excellent system and customer support, we would wholeheartedly recommend CFP to any agent, even our competitors"

Peter Newman - Partner, Arena Lettings

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"I spoke with a few companies, but CFP won my business hands down! Sara has been brilliant and has kept in touch with me since I started building my new business.

After speaking with Hannah today, I couldn't be more pleased that I went with CFP, she was very informative and polite. Thank you very much to Sara and Hannah! 

Selina Thomas – Director, Selina's Lettings

Selina Thomas, Director at Selina's Lettings

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"CFP Winman has been a fantastic choice.Their product is slick and efficient. It helps our small business stay in control of communications from clients, contractor payments, tenant deposits and landlord statements.Their after-sales support is superb and they resolve our queries quickly.  A definite asset to the smooth operation of our company, and I would highly recommend it"

Mark Hastie, Director at Alba Residential

Disclaimer: The Institute of Chartered Accountants in England and Wales has accredited CFPwinMan v4, from CFP Software, under the terms of its Accreditation Scheme. Purchasers should ensure that the software, its security features and related support meet their own specific requirements, as the Institute will not be liable for any damage whatsoever, incurred by any person, occasioned by the use of the software, or any related products or services howsoever caused.